Refunds and quality

Last updated: August 18, 2026. Seller: EcoSky Farms LLC, 9880 Hillside Dr, Forestville, CA 95436.

Perishable food

Vegetables, herbs, and eggs are perishable. We do not accept returns of food that was collected in good condition and later unused. That is not a “no refunds ever” rule; it is how fresh produce works.

Quality problems

If produce is spoiled, unsafe, or materially not what was packed, tell the farm office within 48 hours of pickup (or of the missed window if we packed it and you still collected it). Send a short description and, if you can, a photo. We will replace the item, credit a future box, or refund that line — we choose the remedy that fits the case.

Missed pickup

If you miss an agreed pickup and did not skip in time, that box is forfeit. We may donate or use the food. We do not refund a missed CSA week except for the two arranged skips described on the CSA page.

CSA season payments

If you cancel a prepaid season before the first pickup, we refund the unused season minus a $25 office fee if packing had not started. After the first pickup, remaining weeks are refunded only if the farm cancels the rest of the season, or if a quality problem is unresolved. Card refunds, when checkout is live, go back to the original payment method.

Chargebacks

Ask us first. A bank dispute on perishable food that was packed and available for pickup will be answered with pickup records.

How to request

Write to EcoSky Farms LLC at the Forestville address, or use the contact page, with your name, pickup date, and what went wrong.